Cancellation & Return Policy

Order cancellation
All orders can be cancelled until they are shipped. Once the packing and shipping process has started, it cannot be cancelled.

 

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@couture-alley.com If your return is accepted, we will send you our instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about the return, you can contact us at any time at info@couture-alley.com

 

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so we can investigate and resolve the issue.



Exceptions / Disposables
Certain types of items cannot be returned, such as personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your particular item.
Unfortunately, we cannot accept returns of final sale items.

 

Exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.

 

 

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. If you have not received a refund, you can take the following steps:

Check your bank or PayPal balance again (the transaction may be delayed).
Contact your bank/credit card company (it may take some time before your refund is officially released).
If you've done all of this and still haven't received your refund, please contact us at info@couture-alley.com